Basex Report 3

The Cost of Not Paying Attention

Unnecessary interruptions cost U.S. businesses $588 billion per year according to research conducted Basex. Such interruptions come from many sources, including instant messaging, spam e-mail, telephone calls, and the Web.

“The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity” is the first in-depth look at a problem that results in 28 billion lost man-hours per annum in the United States. Technology promised to make workers more efficient, but it has the potential to cost companies billions unnecessarily. Basex surveyed over 1000 executives and knowledge workers to find out how interruptions impact their work and what they do to counter the impact of unnecessary interruptions.

Managers need to recognize that 28 percent of each knowledge or information worker’s day may be wasted due to unnecessary interruptions such as instant messaging, spam e-mail, telephone calls and the Web. Nothing has been more disruptive or costly to business, but there are many things that companies can do to minimize the costs. This includes training knowledge workers to prioritize work at hand, providing them with the discretion to turn off technology or separate themselves from technology to do work.

As a member of IORG, you are entitled to a single-user license for this report.  If you require a site license so you can distribute this report internally (i.e. to colleagues or on an intranet) or externally, please contact Basex at 800 257-2334 ext 112 (outside the U.S. and Canada dial +1 212 725-2600  ext 112).

To download the report, click here: CostOfNotPayingAttention.BasexReport

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