Beware of info overload on bank customers
Author: Yasmine Yahya
Excerpt: Barely a week passes these days without a bank announcing that it is the first in Singapore to offer some cutting-edge technology, such as a digital wallet or voice biometrics.
Often, these announcements would be relevant only to a select group of customers, such as those who use Android phones.
Or they represent very slight improvements in the way customers can interact with the bank. For example, you can now check your bank balance - and do little else - on an Apple Watch.
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