IORG - Information Overload Research Group 
Reducing Information Pollution
Reducing Information Pollution
Partner, Thought Stream
VP of Membership Development, IORG
Blog: http://nitin.badjatia.com
Nitin Badjatia has been a technology consultant, banker, and business strategist for nearly two decades. Based in Pittsburgh, Pennsylvania, his experience spans a wide range of areas including global banking, software delivery management and business process re-engineering.
In the capacity of technology consultant, Nitin has worked for two leading enterprise software companies, Oracle Corporation and Siebel Systems. At both companies, Nitin assumed leadership roles in developing comprehensive software deployment strategies for customers. Cupertino, CA. He has also held a senior position at Knova Software, an enterprise knowledge management company. He currently is a Partner at Thought Stream.
As a banker, Nitin was the Asia Analyst for Mellon Bank, and was responsible for underwriting sovereign risk for Asia and the Middle East. He was also an Officer at NationsBank (Bank of America) in the Global Bank operations in New York City.
Nitin holds a Master of Public Policy and International Affairs from the University of Pittsburgh and a Bachelors of Business Administration from Kent State University. He also has done post-graduate study at Columbia University.
My interest in Information Overload:
My approach on information overload is from the end user’s perspective. During a given year, I will visit dozens of prospects and customers where I observe their business processes in action. In part to build a comprehensive financial model that show process efficiencies, I have seen customer service agents be overwhelmed with information – often times having to tab through 15-16 screens while trying to maintain their call handle time targets. The level of noise that many have to handle creates attrition rates that some times exceed 100% annually. As part of the Knova integration process, I usually recommend screen integrations. In most instances, call center managers agree, but find it hard to cost justify the integration. I build the financial model that explains how much savings can be attained with the right flow of information to end users.
I recently attended the Web 2.0 Expo in New York, where Clay Shirky gave a great keynote on information overload. He categorized it as ‘filter failure’. This is essentially the angle that I’ve looked at as well, and is my primary interest in joining the group. I hope I can contribute some insight, but I also hope to learn from the experts in the group.
Overloaded 2012 a success – more events planned in future!
Feb. 26, 2012
The Information Overload Research Group’s Overloaded 2012 un-conference, a lively one-day gathering of information overload crusaders from a diversity of domains, was a complete success. Two dozen attendees spanning academic, industry, consulting, analyst and public sector backgrounds came together, exchanged research results, viewpoints and opinions, and formed friendships and plans for future cooperation. We heard [...]
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