‘Information overload’ could alienate clients, warns expert
Source: Accountants Daily
Excerpt: Tracey Loubser, managing director of Confident Cashflows, claimed accountants run the risk of overwhelming their clients with a plethora of facts and figures.
“Our attention to detail is a very strong characteristic of ours and makes us really good at what we do in terms of accountants,” Ms Loubser noted.
“Unfortunately, what that can also do is be part of our downfall in the fact that we want to over-analyse and give too much information, especially to a small business client.”
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