Love and Hate On Hold With Verizon
Source: New York Times
Author: Delia Ephron
Excerpt: I know it’s not a good idea to hate anyone. I know from an article I read that negative emotions are bad for my health. I would hate to have a heart attack because my internet isn’t working. But I do hate Verizon.
I spent four hours on the phone with the company on a recent Saturday morning. I know for sure I was disconnected three times. Once I didn’t realize it and just hung around for 20 minutes expecting someone to come back on the line. One person promised me he wouldn’t disappear and even said, “Have I yet?” I said no, and then he disappeared.
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