“Constant, Constant, Multi-tasking Craziness”: Managing Multiple Working Spheres
This is the classic study that showed, with real data, that knowledge workers are interrupted and switch tasks every few minutes.
Source: CHI 2004 proceedings
Author: Victor M. González and Gloria Mark
Excerpt: Our study confirms what many of our colleagues and
ourselves have been informally observing for some time: that
information work is very fragmented. What surprised us was
exactly how fragmented the work is. In a typical day, we
found that people spend an average of three minutes working
on any single event before switching to another event.
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