Author: Joshua Lyman

Supporting Collaborative Task Management in E-mail

Resource Author:  Steve Whittaker
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

E-mail is one of the most successful computer applications ever developed. Despite its success, it is now dogged by numerous problems. Users complain about feeling overwhelmed by the volume of messages they receive, they have difficulties too in organizing and managing their e-mail data but, most importantly, they have problems in using e-mail to manage collaborative tasks. These require extended interaction with others for their definition and execution. As a result, users are often concurrently working on multiple outstanding tasks as they await responses from others concerning these tasks. This requires users to (a) create reminders, (b) identify messages that relate to the same task, and (c) combine information from these related messages. (more…)

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Death by Information Overload

Resource Author:  Paul Hemp
Resource Date:  09/01/2009
Resource Name:  Harvard Business Review
URL:   Link to Source Article or Site

Magazine Article “Death by Information Overload”

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Input Information Complexity, Perceived Time Pressure, and Information Processing in GSS-based Work Groups: An Experimental Investigation Using a Decision Schema to Alleviate Information Overload Conditions

Resource Author:  Souren Paul, Derek L. Nazareth
Resource Date:  04/01/2010
Resource Name:  Decision Support Systems
URL:   Link to Source Article or Site

Collaboration technology enhances the ability of work groups to acquire and share large volumes of information within a short period. The processing of voluminous information is challenging and may lead to conditions of information overload. The issue of complexity of information processing in collaboration technology supported group work, and the mechanisms to overcome the information overload conditions have not received sufficient attention in the past. In this paper, we attempt to address this gap by building a theoretical model and validating it through a laboratory experiment. (more…)

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You’ve Got Email! Does it Really Matter to Process Emails Now or Later?

Resource Author:  Ashish Gupta, Ramesh Sharda, Robert A. Greve
Resource Date:  11/01/2011
Resource Name:  Information Systems Frontiers
URL:   Link to Source Article or Site

Some very fascinating findings regarding the optimum frequencies at which to check email.

Email consumes as much as a quarter of knowledge workers’ time in organizations today. Almost a necessity for communication, email does interrupt a worker’s other main tasks and ultimately leads to information overload. Though issues such as spam, email filtering and archiving have received much attention from industry and academia, the critical problem of the timing of email processing has not been studied much. It is common for many knowledge workers to check and respond to their email almost continuously. (more…)

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Technostress: Technological Antecedents and Implications

Resource Author:  Ramakrishna Ayyagari, Varun Grover, Russell Purvis
Resource Date:  12/01/2011
Resource Name:  MIS Quarterly
URL:   Link to Source Article or Site

With the proliferation and ubiquity of information and communication technologies (ICTs), it is becoming imperative for individuals to constantly engage with these technologies in order to get work accomplished. Academic literature, popular press, and anecdotal evidence suggest that ICTs are responsible for increased stress levels in individuals (known as technostress). However, despite the influence of stress on health costs and productivity, it is not very clear which characteristics of ICTs create stress. (more…)

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E-Mail Management: A Techno-Managerial Research Perspective

Resource Author:  Ashish Gupta, Ramesh Sharda, Nicholas Ducheneaut, J. Leon Zhao, Ron Weber
Resource Date:  06/01/2006
Resource Name:  Communications of the Association for Information Systems
URL:   Link to Source Article or Site

A panel session on e-mail management was organized at ICIS 2005 in Las Vegas, Nev. The panelists provided perspectives from industry as well as academia and discussed various problems in e-mail management, research methodologies to address these problems, various research opportunities, and an integrative framework for research on e-mail management. This paper succinctly summarizes the presentations made by the panelists during the session and issues raised by the audience. A rich bibliography and Web links are provided at the end for researchers interested in this area of research.

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E-mail Research: Targeting the Enterprise

Resource Author:  Martin Wattenberg, Steven L. Rohall, Daniel Gruen, Bernard Kerr
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

The research program at IBM’s® Collaborative User Experience (CUE) group supports an e-mail system used by millions of people. We present three lessons learned from working with real-world enterprise e-mail solutions. (more…)

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Quality Versus Quantity: E-mail-centric Task Management and its Relation with Overload

Resource Author:  Victoria Bellotti, Nicolas Ducheneaut, Mark Howard, Ian Smith, Rebecca E. Grinter
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

It is widely acknowledged that many professionals suffer from “e-mail overload.” This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of taskmanagement in e-mail. (more…)

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In Search of Coherence: A Review of E-mail Research

Resource Author:  Nicolas Ducheneaut, Leon A. Watts
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

This paper identifies 3 main streams of research that have been undertaken in regards to email:
1. Email as a Filing Cabinet
2. Email as a Production Line
3. Email as a Communication Genre

It then propose a model that could potentially unify the areas (or at least establish an ontology for the categories) and suggests where research should go in order to make further progress.

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