Author: Yoram Kalman

Filing, piling and everything in between: The dynamics of email inbox management

Resource Author:  Yoram M Kalman and Gilad Ravid
Resource Date:  01/30/2015
Resource Name:  Journal of the American Society for Information Science and Technology
URL:   Link to Source Article or Site

Managing the constant flow of incoming messages is a daily challenge faced by knowledge workers who use technologies such as e-mail and other digital communication tools. This study focuses on the most ubiquitous of these technologies, e-mail, and unobtrusively explores the ongoing inbox-management activities of thousands of users worldwide over a period of 8 months. (more…)

Learn More

Why do we blame information for our overload?

Resource Author:  Yoram M Kalman
Resource Date:  01/01/2016
Resource Name:  Ballard, D.I. and McGlone, M.S. (eds.): Work pressures: New agendas in communication
URL:   Link to Source Article or Site

This chapter discusses the concept of information overload. Information overload is often cited by researchers, as well as by journalists and consultants, as one of the main causes of work-related pressures. My goal in this chapter is to explore what we refer to when we talk of “information overload,” and to suggest that although the workplace pressures attributed to information overload are very real, the concept itself is vague and poorly defined. I then try to isolate the actual causes of the workplace pressures that currently fall under this all-inclusive term, and to unveil two underlying fallacies that hamper our ability to identify and address these causes. These lead me to propose a new agenda for researching and for dealing with these causes of workplace pressure.

Learn More