A license to mail??

Resource Author:  Nathan Zeldes
Resource Date:  2019-02-27
Resource Name:  Nathan Zeldes's blog
URL:   Link to Source Article or Site

Email overload is not caused only by people sending too many emails… it is also exacerbated by the fact that they don’t know how to write a sensible, concise, actionable message that can be processed rapidly. This post examines the implications – notably the need for a structured process of training and certification to make sure nobody goes near the “Reply All” button before knowing what they are doing.