How come you don’t need to take training before even being allowed near the Reply All button? Other skills that cvan do harm – driving, medical practice, practicing law – involve study before you can even apply for a permit: there is driver’s education, medical school, law school… but email doesn’t have so much as a short course.

This is a big problem. There is every reason for organizations to mandate “Email Ed” classes for all employees, like it does for safety training and other critical skills.