Broken Communication Across the Generation Gap

Resource Author:  Nathan Zeldes
Resource Date:  05/25/2017
Resource Name:  Nathan Zeldes's blog
URL:   Link to Source Article or Site

What was happening is something I often observe: the younger generations –Y and Z – use many new messaging channels that their Baby Boomer parents often don’t use at all – and vice versa.

Where the older folks are primarily email users, younger people are all about Facebook, Skype, WhatsApp and so on. But the problem isn’t just that that they don’t share a channel to communicate on. There are many interesting implications here…