Information Overload

All about Information Overload

How to Avoid Dashboard Information Overload

Alan Earls [] proposes 5 actions to reduce IO in dashboard design:
1. eliminate irrelevant content, 2. group content logically, not chaotically, 3. assure sufficient user needs input, 4. Let content, not technology be your dashboard design, and 5. consider appropriate access security for the content. Joshua Reynolds [] further adds 3 new suggestions: 1. content should be KPI driven, 2. focus on identifying patterns in data, and 3. use enterprise-wide sources. Although there are numerous books and papers on effective dashboard design, you might benefit from these more concise references:
1. Microsoft Power BI team [] 2. Great summary of Stephen Few guidelines [] addresses both content and format
3. Tableau, another leader in effective visualization []

Do you want your dashboards to provide an efficient means to interpret data for faster decision-making? If YES, the above materials will help you streamline your dashboards to improve
organization performance.

Learn More

One Approach to Manage Self-Induced Information Overload

Herbert Simon (deceased) offered this insight: “Hence a wealth of information creates a poverty of attention and a need to allocate that attention efficiently among the overabundance of information sources that might consume it.” You have this power if you are disciplined. Linda Stone ( shared: “If we don’t consciously choose where we want to direct our attention, there will always be something in our path tomisdirect it. From the news, to pickpockets, to Facebook — every choice we don’t make is made for us.” Further “If we want to harness the superpower that is our attention, instead of talking about distraction and a need to unplug and disconnect, let’s talk about what it is we choose to connect to. As we reach for what we prefer, we can stop stressing and shaming ourselves regarding what it is we’re getting wrong.”
In her source Huffington post ( Linda offers: “Our conversation about distraction, multitasking, and the stern command to focus, actually creates a level of stress, anxiety, and shame.” Further, ” Isn’t it ironic that even in our efforts to manage our attention effectively, we are instead contributing to stress and misdirection!” Her final advice, “The way we use our attention controls and shapes our reality. The way we use it defines who we are, what we’re blind to, and what we see. Direct it? Give it away? The choice is ours. Every moment of every day.” +”Our attention is, at once, both powerful and fragile” So how do you harness and leverage this “gift” to your benefit?
Linda proposes that we struggle with our “Bossy Mind” that thrives on FOMO and distraction (  We should be aware of this influence by: “Notice what you like about another person, about your day, or about where you are. Notice beauty around you. Notice how you are safe. Notice the way your feet feel on the floor, the way the chair supporting you feels.  This might take 10 seconds. It might take a minute.” “Bossy Mind is the Frito Bandito, the Hamburglar of our Attention… our attention is ours to channel as we choose.”
Sound familiar–methods from Mindfulness?– human ability to be fully present, aware of where we are and what we’re doing, and not overly reactive or overwhelmed by what’s going on around us. Can you improve your focused concentration? Kasio Angeleov ( offers 5 steps to train yourself to eliminate distractions. Certainly, there are other approaches for improving your focus, e.g., filtering e-mail (, create different ringtones for senders of text messages, and establish “do not disturb” periods to focus on a critical task. Managing your attention is not a complete solution path for IO. The permitted information content may be too complex, limited usefulness, or challenging formatting. Yet, attention management is your gatekeeper or first stage to taming the IO curse.

Learn More

Awkward Information Storage Scheme May Create IO_ Prevention Steps

Difficult information access can result in IO. A study by Teleware ( in UK of 2K employees distributed across industries, gender, age disclosed significant frustration from misplacing captured information. Impacts: 720 wasted time, 680 forgot captured information both resulting in reduced task effectiveness. Indeed 520 reported missing deadlines. Only 40% have a routine process to capture, record and retrieve desired input. If an effective process and supporting technology existed, estimated interaction improvements would be: customer service 52%, productivity 48% and information quality 42%. How to improve the capture/record/retrieval of information? Try a folksonomy rather than or augmenting to your probably hierarchical taxonomy for storing data. These folksonomy tags can operate retrieval as if from an associative storage memory structure. Also prune and archive or delete inactive data from your storage. Filter out unnecessary captured information before recording and storing. If some information is used often, consider replicating to a higher speed storage device or cache. These are challenges and helpers that you have the power to adopt as relevant to you. Why not do it?? EndInfoOverlload,,IORGforum

Learn More

RSS as a solution to email overload

A problem with email is that it has evolved to become a catch-all accepting numerous kinds of messages, many of them far removed from its original intent to serve one to one communications. One kind of message that is hiding in our inbox but is not really a part of the real email paradigm is  newsletters and updates from blogs and other websites. It is easy to subscribe to these, so people do; but then they get countless emails that are diluting the “real” messaging content.

The ideal solution to this is moving that newsletter flow away from email and into an RSS newsreader like Feedly or Feedreader. I suspect that too few people are using these tools, which is a pity, because RSS is ideally suited to consuming pushed news, by converting them to pull mode reading. The email inbox  has the disadvantage that users perceive it as needing to be cleaned out regularly – ideally attaining “Inbox Zero” every day. This creates stress and overload. An RSS reader is also like an inbox of news items, but it is used for browsing – you eyeball the latest items and decide which to click and read. No need to clean them all.

This subtle difference in use model makes a huge difference in mental stress. Take my advice: anything that is not personal communications yet is of value to you is best consumed in a newsreader!

Learn More

New IORG Webcast: Are you sitting comfortably?

As a contribution to Mental Health Awareness Week, IORG steering team members Dr Monica Seeley and Annie McGhee-Stinson discuss stress and info overload in an interview with IORG’s Lele Terenzani.


Learn More

Information Overload in the Medical Profession

IORG focuses on information overload in the “office” space, but there are many other kinds of IO out there. Here I want to mention the problems seen in the medical profession, which has the distinction that when information in it runs wild, people die. There are a number of distinct mechanisms involved:

  • The interaction of the doctor with the patient during an actual office visit is overwhelmed by the duties imposed on the doctor (by the hospital or HMO) to record everything on a computer. Doctors aren’t great touch typists – they can’t write clearly by hand either, famously – and with only a few minutes available per patient, the time they spend pecking at a keyboard necessarily comes at the expense of their attention to the person across from them. Outcome: less eye contact, less understanding, less curing.
  • The interruptions and distractions that affect us all have a chilling effect on doctors’ ability to even tend to their patients. For example, it has been measured that in a typical doctors’ visit in a hospital ward – you know, where the white-clad MD’s go from bed to bed and see what’s what – there are on average 80 extraneous interruptions. Outcome: a slight change for the worse in a patient’s progress may be overlooked or mis-analyzed.
  • The amount of medical information generated by the research community is so huge that a medical practitioner doesn’t stand a chance of ever reading even a small fraction of the available published papers in their area of specialization. Outcome: patient shows up with unusual symptoms, and the doctor has no idea that a month before a colleague in a faraway land has published a paper outlining the diagnosis and a novel cure.
  • The amount of information available today about a single patient is also overwhelming their doctors. They can get minute by minute readouts of a dozen bodily parameters – but this is too much data to actually grasp. Again, the outcome can be deadly.

So what is to be done?

The most promising source for solutions in computer science – specifically, artificial intelligence. Indeed, you might say that the computer is responsible for much of the IO mess, but it is also coming to the rescue. We already see that the IBM Watson computer (of Jeopardy fame) has been reassigned to advise physicians on which papers – out of the millions out there – are relevant to a given patient’s problem. Advances in natural language processing and understanding will soon take a doctor’s dictation and take care of the filing, freeing the doc to look at the patient. And the reams of monitor data from our bodies are certain to be processed by a Big-Data-fueled Deep-Learning system that will distill out of the raw data insights a nurse can use – such as when to administer which urgent treatment.

Whether the computers will take over the doctors’ jobs is still to be seen – though the nurses do seem to be on safer ground…

Learn More

Six Ways to Improve your Productivity at Work

In his latest book, Digital Minimalism, technology and productivity expert Cal Newport offers advice on how to free yourself from the tyranny of email, social media, and other digital services.

Cal Newport is a Computer Science professor at Georgetown University who has written two books about how to Focus in an ever-increasingly noise-filled world; Deep Work: Rules for Focused Success in a Distracted World and Digital Minimalism – Choosing a Focused Life in a Noisy World.

According to Nielsen, the average American spends three hours a day staring into a phone or tablet. Factor in TVs and computers, and it’s up to about nine hours in the glow of a screen.

That’s a lot of time that could be better used for professional (or personal) gain.

Here are six actions from his latest book that you can take now:

1. Schedule Uninterrupted Work Blocks

  • Chart your workday in two-hour periods and quarantine tasks that don’t necessarily boost productivity—including meetings and phone calls—to some scheduled breaks between the blocks.
  • “If you take a two-hour block and do literally no quick checks, your mind is operating at full capacity,” Newport says. It’s like having a cognitive superpower.

2. Hang Out With Yourself

  • By pulling out our phones at the first hint of boredom, most of us suffer from what Newport calls “solitude deficit,” which could be partly responsible for a 5 percent jump in anxiety-related disorders from 2017 to 2018.
  • One way to work in alone time and harness it for creative gain is to practice productive meditation.
  • Do something physical, like jogging, to focus your full attention on a single problem.
  • Two or three such sessions a week will tame your screen-check impulse, he says, and improve your concentration.

3. Send Fewer, More Thoughtful Emails

  • The typical office worker sends or receives roughly 125 emails per day, according to analytics firm the Radicati Group.
  • That’s potentially many hours wasted on low-quality communication.
  • Newport’s solution: Ignore every email that doesn’t require a response, and for those that do, write one that minimizes the number of subsequent emails—instead of “Let me know when you want to meet up,” try “Let’s meet at Rocko’s Coffee at noon or 12:30.”

4. Phone a Friend

  • Digital interaction isn’t a substitute for real-time conversation.
  • “Our brains don’t really understand a ‘like’ or a ‘happy birthday’ on Facebook,” Newport says, adding that such gestures don’t add a sense of connection or belonging.
  • If your schedule doesn’t allow you to meet friends face-to-face, give them a call. You’ll feel better.

5. Clean Out Your Toolbox

  • Newport recommends taking a 30-day break from any digital tool that isn’t essential to your work, including social media and video games.
  • You can also probably do without chat services and attention-guzzling websites such as Reddit.
  • When the detox is complete, set clear productivity and relationship goals, then reintroduce only those services that help you achieve them.
  • Set some boundaries, too—for instance, check Twitter only on your desktop computer.

6. Get Crafty

  • As you scale back on your digital compulsions, make time for a hobby, whether it’s painting, playing an instrument, or even whittling.
  • Use your hands productively, and you’ll create something you’re proud of. That’ll help you forget about whatever’s happening on your phone.

What do you think of his recommendations?

Note:  The above is summarized from the Bloomsburg Business Week article “Six Ways to Stop the Internet from Ruining Your Day
Learn More

Some Amazing Statistics about Online Data Creation and Growth Rates

We all know that there is a HUGE amount of data being created and put online, but many of us fail to grasp the true size, scale and scope of the amount of data that is being created.  Here are some numbers to try to put things in perspective…

Currently, there are 2.5 quintillion bytes of data created each day at our current pace.

What is a “quintillion” you may ask?  (I know that I did!)

  • Well, a million is a 1 followed by 7 zeros..
  • A billion is a 1 followed by 9 zeros
  • A trillion is a 1 followed by 12 zeros.
  • A quadrillion is a 1 followed by 15 zeros.
  • And a quintillion is a 1 followed by 18 zeros…

And in the last two years alone, 90 percent of the data in the world was generated.

Let’s say that once again in case you missed that.

90 Percent of the online data has been created in the past two years!

Here is some more incredible data statistics to try to grapple with:

  • More then 3.7 billion people use the internet.. almost half of the entire world’s population.
  • Half of our web searches are conducted from mobile devices.
  • Google processes 3.5 billion Searches a day, or almost 40,000 searches EVERY SECOND.
  • There are 5 billion Searches performed a day across all the various Search Engines (although Google is the biggest search engine, it isn’t the only one!)

Here is how that breaks down by some of the key “online categories”..

Social Media:

Social Media numbers for things happening EVERY MINUTE of the day:

  • 527,760 photos shared via Snapchat
  • 120 professionals join LinkedIn
  • 4,146,600 users watch YouTube videos  (yes, that is over 4 million videos watched every minute!)
  • 456,000 tweets sent via Twitter
  • 46,740 photos posted by InstaGram users

Some amazing Facebook statistics:

  • Facebook has just over 2 billion active users, or more than a quarter of the world’s 7 billion population!
  • 1.5 billion people are active on Facebook daily
  • Five new Facebook profiles are created every second
  • More than 300 million photos get uploaded to Facebook every day
  • Every minute there are 510,000 comments posted and 293,000 statuses updated

Some equally impressive Instagram Statistics:

  • Instagram has a very solid 600 million users.
  • 400 million Instagrammers are active each day
  • 95 million photos and videos are shared every day on Instagram
  • 100 million people use the Instagram “stories” feature each day


Communication numbers for things happening EVERY MINUTE of the day:

  • We send 16 million text messages
  • 156 million Emails are sent
  • 15,000 GIFs are sent via Facebook messenger
  • There are 130 million spam Emails sent
  • There are 154,200 calls on Skype

The “Internet of Things (IOT)”

Internet Connected devices are growing in their scope and reach, from about 2 billion devices in 2006 to a predicted 200 billion devices by 2020, and many of them “collect” data as they operate. This includes things such as:

Some Internet of Things (IOT) Devices include:

  • Voice Controlled Navigation Systems
  • Smart-Televisions
  • Wearable Technology (e.g: ‘fitness trackers’)
  • Smart Home Control and Security Systems
  • Internet-connected appliances

Just think about the amount of data that you generate each day, and all the ways that data is being collected, analyzed, and actioned.

Almost every interaction we have is being “datafied” in some way through our devices and our interactions with technology.

Some Information Overload Parting Thoughts:

  • Cars tracks our locations, speeds, and driving habits…
  • Social networks track our friendships and profile our personalities…
  • Web browsing tracks our interests, likes, dislikes, and even our future plans…
  • Credit and Debit card purchases track our financial health and our shopping habits…

What can you do about this?  Probably very little..

But it is still important to be aware of how your personal information is being monitored, collected, used, and (very often) sold.

There are some avenues where you have little control, but there are others where you can assert your control, and there are many new laws being put into effect to try to increase your ability to control how your personal data is being used.

The real question will be if the laws can keep-up with the incredible growth rates of these technologies, as the data creation rates and the sheer volume of data being collected each second of every day is truly astounding.



Note:  The above data is from from an article posted on last year, but I just came across it and wanted to share the information since the size and scope of these data rates and growth is just unbelievable.

Learn More

Americans Spend almost Half their Day “Online”

According to the latest Nielsen Survey, the average American adult spends close to 3 hours a day looking at their smartphone or tablet computer.

According to the first-quarter 2018 Nielsen Total Audience Report, nearly half of an adult’s day is spent viewing some sort of “online media content, with close to 3 hours a day spent looking at smartphones and tablet devices.

And if you add in the amount of time that people spend interacting with other types of “online media” in some manner, that number grows to an incredible 11 hours a day, or nearly half of our entire day, and a significant portion of our “waking hours”.

For the average American Adult (18+ years age), here is the rough break-downs of how time is being spent:

  • 4.5 Hours/Day – Watching “live” or “Time-Shifted” (recorded) television
  • 2.5 Hours/Day – Interacting on a “smartphone” device
  • 1.5 Hours/Day – Interacting on an internet-based device or tablet
  • 1.5 Hours/Day – Listening to Radio and/or Podcasts
  • 0.5 Hours/Day – Playing a “Game Console” system (Playstation, etc.)

Read the Full Nielsen Report:  The First-quarter 2018 Nielsen Total Audience Report

The report includes further break-downs by various demographics, including age, gender, and race.

Overall, shows that online consumption of media continues to increase along with the greater number of media channels that are being introduced.

Interesting reading and some truly alarming time allotments being spent by people “online” as opposed to interactive with people on an interpersonal level.

Learn More

Should Visual Dashboard Consumers have Development Control

We need to consider how Information Overload can help impact and drive the development of Visual Dashboards, and how cognitive and data visualization techniques can help guide their design.

As background, there are three main types of working memory:


  • This refers to the complexity of the material being presented and its effect on cognitive load.


  • This refers to cognitive load that add nothing to the learning experience, such as animations or graphics that are not immediately relevant.


  • These are the things that assist the student in using their working memory effectively for learning.


Our Information Overload challenge is to offer valuable content for intrinsic memory with navigation helpers (germane memory) while eliminating noise in extraneous memory.

Our tendency is to squeeze into a single dashboard all the useful content for “one stop shopping.”

Stephen Few offers a concise set of dashboard development guidelines that group seven criteria into two general categories:



Criteria that address the degree to which a visualization is informative (i.e., produces understanding

• Usefulness
• Completeness
• Perceptibility
• Truthfulness
• Intuitiveness


Criteria that address the degree to which it is emotive (i.e., produces a useful emotional response)

• Aesthetics
• Engagement


Thinking beyond Few’s recommendations, today’s application development tools offer an opportunity for dashboard consumers to provide online development guidance for each of their requested dashboards.

Here are some areas to consider in dashboard development:

  • Data item
  • Types of visualizations.
  • Navigation/selection helpers (such as a small clickable (i) above a data item or header to explain what are the choices for viewing and what other dashboard elements will change concurrently–region or time period).

Certainly, dashboard consumers will learn how to custom change the displayed dashboard content (if previously defined as a requested need).

Yet is “trial and error” experimentation the best approach for learning?

Isn’t the consumer’s “time to insight” an important dashboard design criterion?

We already know that Information Overload can lead to lower productivity and greater stress.

Here are some ideas to improve Dashboard Development:

  • Dashboard developers should complete a short course on ways to decrease/avoid dashboard Information Overload.
  • An organization (if sufficiently large) should include an Information Overload champion position that can advise developers how to reduce IO threats among other responsibilities to improve judgment and decision processes.
Learn More