Research Paper

A link to a formal research paper, report, or whitepaper (normally on a business, technical, or academic website)

Effects of Information Overload, #1: Time Loss

Resource Author:  Nathan Zeldes
Resource Date:  09/19/2012
Resource Name:  http://www.nathanzeldes.com
URL:   Link to Source Article or Site

We know that Information Overload costs knowledge workers around one day a week, but few people understand where this figure is coming from, how it was measured, and what the underlying time-waste mechanisms are.

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Quality Versus Quantity: E-mail-centric Task Management and its Relation with Overload

Resource Author:  Victoria Bellotti, Nicolas Ducheneaut, Mark Howard, Ian Smith, Rebecca E. Grinter
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

It is widely acknowledged that many professionals suffer from “e-mail overload.” This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of taskmanagement in e-mail. (more…)

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In Search of Coherence: A Review of E-mail Research

Resource Author:  Nicolas Ducheneaut, Leon A. Watts
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

This paper identifies 3 main streams of research that have been undertaken in regards to email:
1. Email as a Filing Cabinet
2. Email as a Production Line
3. Email as a Communication Genre

It then propose a model that could potentially unify the areas (or at least establish an ontology for the categories) and suggests where research should go in order to make further progress.

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The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity

Resource Author:  Jonathan Spira and Joshua Feintuch
Resource Date:  1/1/2015
Resource Name:  Basex
URL:   Link to Source Article or Site

Unnecessary interruptions cost U.S. businesses $588 billion per year according to research conducted Basex. Such interruptions come from many sources, including instant messaging, spam e-mail, telephone calls, and the Web.

“The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity” is the first in-depth look at a problem that results in 28 billion lost man-hours per annum in the United States. Technology promised to make workers more efficient, but it has the potential to cost companies billions unnecessarily. Basex surveyed over 1000 executives and knowledge workers to find out how interruptions impact their work and what they do to counter the impact of unnecessary interruptions. (more…)

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Interdisciplinary Research and Information Overload

Resource Author:  Patrick Wilson
Resource Date:  9/1/1996
Resource Name:  Library Trends
URL:   Link to Source Article or Site

Information demand is a problem for all those involved in research but seems especially threatening to interdisciplinary research.  Teamwork supplies the remedy, but most research in the social sciences and humanities is done by scholars working alone.  That fact limits the scope for interdisciplinary work.  In this article, we examine several ways in which actual and potential overload affects research choices for the solo researcher, paying special attention  to the creation of ad hoc interdisciplinary specialties.  As a matter of policy, should solo interdisciplinary work be encouraged?  A strong social preference for interdisciplinary might discourage solo practice as just another example of the huge disparity between individual and collective capacities.

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Information Overload: We Have Met the Enemy and He Is Us

Resource Author:  Jonathan Spira
Resource Date:  1/1/2007
Resource Name:  Basex
URL:   Link to Source Article or Site

Information Overload: We Have Met The Enemy And He Is Us

Information Overload: We Have Met the Enemy and He Is Us, a 26-page report, looks at strategies companies can use to cope with information overload, including ten tips designed to ease the burden immediately. (more…)

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Handling information–avoiding overload. (Checklist 150)

Resource Date:  1/1/2000
Resource Name:  Entrepreneur
URL:   Link to Source Article or Site

This checklist is for those who are concerned with the ever increasing amount of information they are required to handle and describes a structured approach to controlling information overload.

In a climate of uncertainty where it is difficult to distinguish a real opportunity from a red herring, there are twin problems in restricting the amount of information to a level that is manageable, and in extracting any gems from the mass available. Too much information causes anxiety, stress and inefficiency; insufficient information leads to ineffective decision making, management by guesswork, even stagnation and decline. Controlling information flow requires a highly disciplined and consistent approach to the processes of selection and evaluation.

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Information overload within the health care system : a literature review

Resource Author:  Amanda Hall & Graham Walton
Resource Date:  6/10/2004
Resource Name:  Health Information & Libraries Journal
URL:   Link to Source Article or Site

There is a widespread view held by health clinicians that their work effectiveness is impaired by ‘information overload.’ Building upon a previous work by Wilson, a review of the literature was undertaken to look for the evidence of this. It was found that the literature, particularly in the context of the clinical environment, was limited. (more…)

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Does affect influence information overload?

Resource Author:  Soussan D Djamashi
Resource Date:  1/1/2004
Resource Name:  ScholarSpace
URL:   Link to Source Article or Site

Recent developments in the information and communication technology have made it possible to provide managers with large amounts of information. Although information technology has been instrumental in improving the access and flow of information, it has also been instrumental in creating an overload of this same information for businesses and organizations. (more…)

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Information Anxiety: Fact, fiction or fallacy

Resource Author:  John P Girard
Resource Date:  7/1/2009
Resource Name:  InsideKnowledge
URL:   Link to Source Article or Site

Have you ever wondered what information-related issue creates the most anxiety amongst middle managers? The fact that information overload would be near the top of the list might surprise you. In advance of 2008, Basex, a knowledge economy research and advisory firm, named information overload as the expected ‘problem-of-the-year’. They estimated that over the course of 2008, an estimated $650bn would be lost in the United States due to reduced productivity and throttled innovation. Additionally, their research concluded that as much as eight hours of worker productivity per week would be lost because of this phenomenon.

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