This is the classic study that showed, with real data, that knowledge workers are interrupted and switch tasks every few minutes. Our study confirms what many of our colleagues and ourselves have been informally observing for some time: that information work is very fragmented. What surprised us was exactly how fragmented the work is. In a typical day, we found that people spend an average of three minutes working on any single event before switching to another event.
Resource Author: Victor M. González and Gloria MarkResource Date: 04/24/2004Resource Name: CHI 2004 proceedingsURL: Link to Source Article or Site