“Constant, Constant, Multi-tasking Craziness”: Managing Multiple Working Spheres

Resource Author:  Victor M. González and Gloria Mark
Resource Date:  04/24/2004
Resource Name:  CHI 2004 proceedings
URL:   Link to Source Article or Site

This is the classic study that showed, with real data, that knowledge workers are interrupted and switch tasks every few minutes. Our study confirms what many of our colleagues and ourselves have been informally observing for some time: that information work is very fragmented. What surprised us was exactly how fragmented the work is. In a typical day, we found that people spend an average of three minutes working on any single event before switching to another event.