Category: Blog Post
Tags: Email overload,Training
Source Author: Nathan Zeldes
Source Date: 2/27/2019
Source Name: Nathan Zeldes Blog
Source URL: Link to Source Article or Site
Email overload is not caused only by people sending too many emails… it is also exacerbated by the fact that they don’t know how to write a sensible, concise, actionable message that can be processed rapidly. This post examines the implications – notably the need for a structured process of training and certification to make sure nobody goes near the “Reply All” button before knowing what they are doing.