In a Mood? Call Center Agents Can Tell

Resource Author:  Natasha Singer
Resource Name:  The New York Times
URL:   Link to Source Article or Site

In a YouTube clip from one of Steve Jobs’s last interviews, he appears to be enjoying reminiscing about how he first hit upon the idea for the keyboardless tablet that eventually became the iPad.

“I had this idea of being able to get rid of the keyboard, type on a multitouch glass display and I asked our folks, could we come up with a multitouch display that I could type on, I could rest my hands on and actually type on,” Mr. Jobs says, smiling slightly as he recounts his enthusiasm at seeing the first prototype. “It was amazing.”

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Should Students Use a Laptop in Class?

Resource Author:  Evan Selinger
Resource Name:  The Wall Street Journal
URL:   Link to Source Article or Site

There’s a widely shared image on the Internet of a teacher’s note that says: “Dear students, I know when you’re texting in class. Seriously, no one just looks down at their crotch and smiles.”

College students returning to class this month would be wise to heed such warnings. You’re not as clever as you think—your professors are on to you. The best way to stay in their good graces is to learn what behavior they expect with technology in and around the classroom.

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Information Overload: An International Challenge for Professional Engineers and Technical Communicators

Resource Author:  Editor(s): Judith B. Strother, Jan M. Ulijn, Zohra Fazal
Resource Date:  10/15/2012
Resource Name:  Wiley, IEEE
URL:   Link to Source Article or Site

Emphasizing the role of engineers and technical communicators, the book discusses the root causes and costs of information overload within organizations and introduces strategies and proven techniques for reducing information overload and minimizing its negative impact. It offers a theoretical framework and ideas for future research, and features special chapter ‘insight boxes’ that recount different approaches to problems from various multinational corporations.

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Why – and How – You Must Teach Employees Professional Email Composition

Resource Author:  Nathan Zeldes
Resource Date:  11/22/2012
Resource Name:
URL:   Link to Source Article or Site

In times past, people communicated by letters written on paper, and there were excellent incentives for applying optimal composition. – – – Email, the successor of the written letter, suffers from spillover from these trends – and from the lack of time caused by information overload. Nobody has the time to craft good messages and many wouldn’t know how if they did.

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The A List Part 1: The 17 Most Read, Most Commented On, and Most Thought-Provoking Lists for Communicating Your Way to Great Leadership

Resource Author:  David Grossman, The Grossman Group
Resource Date:  10/09/2012
Resource Name:
URL:   Link to Source Article or Site

Who doesn’t love a list? Simple, concise, efficient, lists are a great way to put all the important information in a single place for quick reference and to help us avoid distraction. They help us remember (think grocery and laundry lists), keep us organized (a to-do list at our sides at work ensures nothing slips between the cracks), and give us direction (those same lists help us know how and what to prioritize).


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How Much Information is There in the World?

Resource Author:  Suzanne Wu
Resource Date:  02/10/2011
Resource Name:  USC News
URL:   Link to Source Article or Site

Think you’re overloaded with information? Not even close.

A study appearing Feb. 10 in Science Express, an electronic journal that provides select Science articles ahead of print, calculates the world’s total technological capacity — how much information humankind is able to store, communicate and compute.

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The Age of Information Overload

Resource Author:  Alex Hudson
Resource Date:  08/14/2012
Resource Name:  BBC News
URL:   Link to Source Article or Site

From reading emails to managing status updates on mobile devices 24/7 with an all-you-can-eat data plan – we are consuming information like never before.

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Information Overload in Space

Resource Author:  Kathy Graham
Resource Date:  7/26/2002
Resource Name:  ABC Science
URL:   Link to Source Article or Site

Launching satellites into deep space won’t tell us much about our universe if we can’t efficiently retrieve information, according to a team of Australian and American researchers.

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Managing Communication Overload

Resource Author:  Alistair Rennie
Resource Date:  3/23/2010
Resource Name:  Forbes
URL:   Link to Source Article or Site

IBM discusses unified communication and collaboration.

In today’s business world we all face pressure. Pressure to be more productive, more responsive, do more with less and get closer to our customers. We partner with our competitors and compete with them too. We face increased pressure to acquire, to be acquired, to downsize, to right-size and at the same time, to always be compliant and green.

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