Email overload

E-mail Research: Targeting the Enterprise

Resource Author:  Martin Wattenberg, Steven L. Rohall, Daniel Gruen, Bernard Kerr
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

The research program at IBM’s® Collaborative User Experience (CUE) group supports an e-mail system used by millions of people. We present three lessons learned from working with real-world enterprise e-mail solutions. (more…)

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Quality Versus Quantity: E-mail-centric Task Management and its Relation with Overload

Resource Author:  Victoria Bellotti, Nicolas Ducheneaut, Mark Howard, Ian Smith, Rebecca E. Grinter
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

It is widely acknowledged that many professionals suffer from “e-mail overload.” This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of taskmanagement in e-mail. (more…)

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In Search of Coherence: A Review of E-mail Research

Resource Author:  Nicolas Ducheneaut, Leon A. Watts
Resource Date:  06/01/2005
Resource Name:  Human-Computer Interaction
URL:   Link to Source Article or Site

This paper identifies 3 main streams of research that have been undertaken in regards to email:
1. Email as a Filing Cabinet
2. Email as a Production Line
3. Email as a Communication Genre

It then propose a model that could potentially unify the areas (or at least establish an ontology for the categories) and suggests where research should go in order to make further progress.

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Email overload: snowflakes or terror birds?

Resource Author:  Nathan Zeldes
Resource Date:  12/13/2009
Resource Name:  Nathan Zeldes Blog
URL:   Link to Source Article or Site

Email Overload had originally (that is, in the mid-1990s when the problem erupted) involved the existence of too much incoming mail. There were just too many messages arriving in the Inbox and needing to be processed. The metaphor I liked to use was of snowfall: the flakes keep coming down, and unless you shovel the accumulated layer away your driveway will be buried. What you had to do was set times to do the shoveling, and learn to do it faster.

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